Shipping policy
Where we ship from
All orders are packed and dispatched from our store in Perth, Western Australia. We ship Australia-wide and internationally. International shipping is charged at Australia Post international rates, based on your parcel's weight, size and destination, and is shown at checkout. Delivery times, customs duties and import taxes vary by country; any duties or taxes charged on arrival are paid by the customer. For a quote before you order, WhatsApp us.
Orders to India are shipped from our stock in India for a flat $10 (tracked). Processing and delivery times for India orders may differ from Australian orders; we'll confirm by email or WhatsApp.
Processing time
- Ready to ship items: processed and dispatched in 3–4 business days.
- Custom stitching: adds about 1 week (5–7 business days) before dispatch.
- Items not marked Ready to ship: dispatched in about 2–3 weeks. The product page shows the estimate for each item.
Business days are Monday to Friday, excluding WA public holidays.
Shipping options and costs (Australia)
| Option | Cost | Estimated delivery after dispatch |
|---|---|---|
| Standard | $25 | 2–6 business days |
| Express | $35 | 1–3 business days |
| Local pickup (Perth) | Free | We'll message you when your order is ready to collect |
Regional and remote areas can take a few extra days. Delivery estimates come from our carriers and aren't guaranteed.
Need it urgently?
WhatsApp us on 0406 845 365 before you order. We'll check whether we can dispatch it sooner.
Tracking
We email you a tracking number as soon as your order is dispatched. Orders with several items may arrive in more than one parcel.
Address changes
Please check your address carefully at checkout. We can change the delivery address within 24 hours of your order. After that, email or WhatsApp us and we'll do our best. If a parcel is returned because the address was incorrect or incomplete, re-sending costs are paid by the customer.
International parcels not collected or refused
If an international parcel is refused, not collected, or returned because duties or taxes weren't paid, we'll refund the order less the original and return shipping costs, or re-send it at the customer's cost.
Lost or damaged parcels
If your parcel is lost in transit or arrives damaged, contact us within 7 days of the expected delivery date and we'll work with the carrier to resend or refund your order. If tracking shows the parcel was delivered or left in a safe place, we'll help you lodge a claim with the carrier.
Delays
If there's going to be a delay with your order (for example, an item becomes unavailable), we'll let you know by email or WhatsApp. You can choose to wait, swap to another item, or cancel for a full refund of the affected item. Busy festive seasons, carrier disruptions, customs checks and other events outside our control can also add time; we'll keep you updated.
Contact us
WhatsApp: 0406 845 365 · Email: sakhi.online.fashions@gmail.com